Simply Garden Furniture

Sales Line Now Closed 0800 169 6016

Simply Garden Furniture Customer Service Complaints Procedure

If you have reported a problem to Simply Garden Furniture Customer Service and we have responded but you are not happy with our response, you have a right to complain to us. This forms part of the Simply Garden Furniture Complaints procedure. We welcome the opportunity so that we can hopefully put things right as quickly as possible for you.

How to Make Your Complaint To Us

If you have previously contacted us but remain unhappy with our response or how we have dealt with your problem, then we ask that you put this in writing to us.

Please send your complaint by letter to us at the following address:

The Customer Services Manager
Kybotech Ltd,
Parry Business Park,
Grassthorpe Road,
Sutton-On-Trent,
Nottinghamshire,
NG23 6QX

When composing your letter please include the following information so that we can gather the facts quickly to aid in a speedier response.

1. Your Simply Garden Furniture Order Number ( This will normally be on our communications with you and will start with the letters SGF)
2. Your Full name ( Please note we can only deal with complaints from the person that placed the order with us )
3. Your full address
4. Your contact telephone number
5. Full details of your complaint

What Happens Next

If you have included a contact telephone number we will call you within 5 days of receiving your complaint.

Your complaint will be investigated thoroughly by our customer services manager by looking at all of the relevant factors involved who will then contact you with the conclusion to the investigation.

We will attempt to contact you by telephone with the conclusion of the investigation if a contact number was provided in your original letter, this will hopefully expedite a speedier resolution to your complaint.

If you wish us to respond by letter only please state this in your original letter to us and we will aim to respond within 10 days of receiving your original complaint letter.

http://www.simplygardenfurniture.co.uk

Call Me Back

Tell us your details and we will give you a call back as soon as possible. We will endeavour to return all callback requests made up to 6pm weekdays. After which time, we will call you back the following day.

Your Name:
Your Email:
Ringback reason:
Preferred time:
Telephone 1:
Telephone 2: (optional)
http://www.simplygardenfurniture.co.uk

Price Match on the

Price promise - We aim to be lowest price online. If you have seen the same product or a like for like product then please let us know by filling in the form below, and we will do our best to beat that price.

Your name:
Your email:
Your Telephone:
Which option have you seen cheaper elsewhere:
Price found: £
Price location? (url if possible):
Other info (e.g additional options/delivery costs):

Thank you. Your submission has been received successfully and you will hear a reply back from one of our sales team shortly.

Sorry, there was an error with your submission, please try again later.

http://www.simplygardenfurniture.co.uk

Ask a question on the

Your Firstname:
Your Surname:
Your Email:
Your Telephone:
Your Question: We endeavour to respond to your question within 4 working hours.

The retail sites operated by Kybotech Ltd may send enquirers updates on products, offers and services by email so you can get a feel for whether you wish to deal with us. If you would prefer not to receive these, please do let us know. Your personal data will remain confidential as per our privacy policy.


Thank you. Your question has been received successfully and you will hear a reply back from one of our team as soon as possible.

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